RETURN POLICY

REFUNDS AND RETURNS POLICY

Thank you for shopping at House of Candy, operated by Samkan Products Private Limited.

As our products are food items, returns and refunds are subject to the conditions set out below. Please review this policy carefully before placing an order.

1. Order Cancellation

You may request cancellation of your order before it has been dispatched from our warehouse.

Once an order has been dispatched, it cannot be cancelled through the website. However, if you receive a product that is damaged, defective, incorrect, or has a quality issue, please contact us as soon as possible and we will review the issue in accordance with this policy.

To request a cancellation, please contact us through:

Please include your order number and the reason for cancellation when contacting us.

2. Returns & Refund Eligibility

Due to the nature of our food products, we generally do not accept returns of products that have been delivered correctly and are in good condition.

A return, replacement, or refund may be considered in the following cases:

  • You received a damaged product.

  • You received the wrong product.

  • The product received is defective or has a quality issue.

  • The product is expired or otherwise not fit for consumption at the time of delivery.

  • There is a significant issue with the product that is attributable to us.

For damaged, incorrect, or quality-related issues, you must contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide your order number along with clear photographs/videos of the product, packaging, and shipping label where applicable.

3. Products Not Eligible for Return

Returns or refunds will generally not be accepted for:

  • Products that have been opened, consumed, or partially consumed, except where the issue relates to a genuine quality or safety concern.

  • Products damaged after delivery due to improper storage or handling.

  • Products returned without prior approval from our customer support team.

  • Products for which the issue is reported after the applicable reporting period.

  • Products that are correctly delivered and are in acceptable condition but are no longer wanted.

As our products are food items, we may require additional information or evidence to assess a return, replacement, or refund request.

4. Return / Replacement Process

If your return, replacement, or refund request is approved, our customer support team will inform you of the next steps.

Depending on the nature of the issue, we may:

  • Arrange a pickup of the product; or

  • Ask you to provide photographs/videos or other evidence instead of returning the product; or

  • Provide a replacement; or

  • Process an applicable refund.

Do not send any product back to us without receiving instructions from our customer support team.

If a return is required, we will provide the applicable return instructions.

5. Refunds

Once your refund has been approved, we will initiate the refund within 7 business days.

The refund will generally be processed to the original payment method used to place the order.

The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

For orders paid through Cash on Delivery, we may request appropriate bank account or payment details to process an eligible refund.

6. Refunds for Damaged, Incorrect or Quality-Issue Products

If we determine that you have received a damaged, incorrect, defective, expired, or otherwise eligible product, we may provide a replacement or refund, depending on the circumstances and availability of the product.

Where the issue is attributable to House of Candy, you will not be required to bear the cost of returning the product where a return is requested.

7. Non-Delivery or Failed Delivery

If your order could not be delivered because of an incorrect or incomplete address, recipient unavailability, or repeated unsuccessful delivery attempts, the order may be returned to our warehouse by the courier partner.

If your order is returned to us due to a failed delivery, please contact our support team. Re-shipping may be subject to additional shipping charges.

8. Contact Us

For any cancellation, return, replacement, or refund-related query, please contact us:

House of Candy
Operated by: Samkan Products Private Limited

Email: hello@houseofcandy.co.in
Phone: +91 99102 16337
Website: Chat support

When contacting us regarding an order, please provide your order number and registered contact details so that we can assist you promptly.

9. Policy Changes

We reserve the right to update or modify this Refunds and Returns Policy from time to time. Any changes will be published on this page and will be effective from the date of publication.