Shipping policy

 

At House of Candy, we aim to dispatch and deliver your orders as quickly as possible. Please find below our shipping and delivery details:

Shipping & Dispatch

Orders are generally processed and dispatched from our warehouse within 1 business days after the order is confirmed.

Once your order has been shipped, you will receive a tracking link on your registered contact details so you can track your shipment.

Please note that delivery timelines may vary depending on the destination, courier service, weather conditions, public holidays, or other unforeseen circumstances.

Delivery Coverage & Estimated Delivery Timelines

We currently offer delivery across India, subject to serviceability of the delivery address.

Estimated delivery timelines after dispatch are:

  • Delhi NCR: 1–2 days

  • North India: 4–5 days

  • East India: 4–5 days

  • West India: 5–6 days

  • South India: 6–7 days

These are estimated delivery timelines and may vary depending on the delivery location and courier serviceability.

Shipping Charges

  • Free shipping on orders of ₹499 and above

  • A flat shipping fee of ₹50 applies to orders below ₹499

The applicable shipping charges will be displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order has been dispatched, we will share the tracking link with you. You can use this link to check the current status of your shipment.

If you have not received your tracking details or need assistance with your shipment, please contact our support team.

Email: hello@houseofcandy.co.in
Phone: +91 99102 16337

Failed Delivery / Delivery Attempts

If a delivery attempt is unsuccessful due to an incorrect or incomplete address, recipient unavailability, or any other reason, the courier partner may make another delivery attempt.

Please ensure that your shipping address and contact details are accurate and that someone is available to receive the order.

If your order is returned to us after unsuccessful delivery attempts, please contact our support team at hello@houseofcandy.co.in or +91 99102 16337 for assistance. Any re-shipping, if applicable, may be subject to additional shipping charges.

Your Order Cancellation Rights

You are entitled to cancel your order before it has been dispatched from our warehouse. Cancellation may also be considered in cases of significant delivery delays or quality issues, subject to our approval and applicable terms.

To exercise your right to cancellation, you must inform us of your decision through a clear statement. You can contact us by:

  • Email: hello@houseofcandy.co.in

  • Website: Using the chat option on our website

  • Phone: +91 99102 16337

Approved refunds will be processed no later than 14 days from the date of cancellation/return approval. Refunds will be made using the same payment method used for the original order, and no additional refund fee will be charged.

Conditions for Returns

Returns may not be accepted in the following circumstances:

  • Goods made to your specifications or clearly personalised.

  • Goods which, by their nature, are not suitable for return, deteriorate rapidly, or have passed their expiry date.

  • Goods that are not suitable for return due to health protection or hygiene reasons and have been unsealed after delivery.

  • Goods which, after delivery, have been inseparably mixed with other items due to their nature.

We reserve the right to refuse returns that do not meet the applicable return conditions, subject to applicable law.

Only regular-priced Goods may be eligible for a refund. Goods purchased on sale may not be eligible for a refund unless otherwise required under applicable law.

Returning Goods

Once a cancellation or refund is approved, we may arrange a pickup or, in certain cases, require you to return the Goods to our warehouse.

We cannot be held responsible for Goods that are damaged or lost during return shipment when the return is arranged by the customer. We therefore recommend using an insured and trackable shipping service.

A refund may not be issued until we receive the returned Goods or receive valid proof that the returned Goods have been delivered to our warehouse.