Your Order Cancellation Rights

You are entitled to cancel your order prior to us dispatching the order from our warehouse or incase of any delays or quality issues. 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: support@samkan.in
• By using the chat option on our website
• By phone number: +91 11 4121 0000

We will reimburse You no later than 14 days from the day of return/cancellation. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns

• The supply of Goods made to Your specifications or clearly personalised.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

Once a cancellation or refund is approved. We will arrange for a pickup or in some cases you need to arrange delivery to our warehouse. 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.