Payments, REFUNDS and Returns Policy

 

Thank you for shopping at House of Candy operated by Samkan Products Private Limited

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

    Your Order Cancellation Rights

    You are entitled to cancel your order prior to us dispatching the order from our warehouse or incase of any delays or quality issues. 

    In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

    We will reimburse You no later than 14 days from the day of return/cancellation. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

    Conditions for Returns

    • The supply of Goods made to Your specifications or clearly personalised.
    • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
    • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
    • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

    We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

    Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

    Returning Goods

    Once a cancellation or refund is approved. We will arrange for a pickup or in some cases you need to arrange delivery to our warehouse. 

    We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

    Payment Options

    The following modes of payments are available

    a) Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network

    b) Debit cards

    c) Netbanking/Direct Debit payments from select banks in India.

    d) UPI Payments

    e) Wallet Payments

    A full list is available at the time of Check Out and prior to making payments for purchases. Our payment gateway partner is ‘Razorpay Software Private Limited’ 

    As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction.

    Gifts

    If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

    If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

    Contact us

    If you have any questions about our Returns and Refunds Policy, please contact us:

    • By email: sales@samkan.in
    • By visiting this page on our website: https://houseofcandy.in/get-in-touch/
    • By phone number: +91 11 4121 0000

    Samkan Products Pvt. Ltd.
    Address:  1214, Modi Tower, 98 Nehru Place, New Delhi – 110019, India